Your questions about online therapy, answered
Starting therapy raises a lot of questions. Here are the ones we hear most. If yours isn’t here, reach out and we’ll answer it.
How do I choose a therapist?
Browse our team and reach out to the therapist who feels right. Every therapist offers a free consultation, so you can ask questions and see whether it’s a fit. If you’re not sure who to pick, tell us what you’re looking for and we’ll guide you.
What do you treat?
Our therapists work with a wide range of concerns, including anxiety, depression, relationship challenges, grief, stress management, trauma, life transitions, identity exploration, ADHD, and more. We understand that each person’s journey is unique, and we tailor our approach to meet your specific needs.
Our wellness team support clients with areas such as lifestyle and nutrition habits, goal-setting, confidence, stress, and creating sustainable routines that promote overall well-being and balance.
How does online therapy work?
We offer secure, convenient virtual therapy through TheraPlatform. Sessions are conducted via video from the comfort of your own space. You’ll receive guidance on logging in and using the platform, and our team is always available to troubleshoot any technical issues. Please note that therapy clients must be physically located in North Carolina to participate in virtual sessions.
Do you accept insurance?
Yes. We’re in-network with BCBS, Aetna, Cigna, UnitedHealthcare/Optum, MedCost, Carelon Behavioral Health, Quest Behavioral Health, Oscar, Curative, Tricare East, and Humana and Aetna Medicare Advantage. Each therapist takes a different set of plans, so see who takes your insurance or ask us to check for you.
What if I don’t have insurance?
No problem! We offer a variety of self-pay options, generally ranging from $75-150. We’re happy work with you to match you with a therapist whose self-pay rate fits your needs.
What’s the difference between therapy and wellness coaching?
Therapy treats mental health conditions, and insurance can cover it. Coaching focuses on goals and habits and isn’t mental health treatment. Many people use both, and you can start with either.
Do you see teens?
Yes, Shana Gary works with teens ages 13+.
Do you offer couples therapy?
Yes. Taylor Trull, Marilyn Minton, and Kate Gomes work with couples.
Do you offer group therapy?
Yes. Our virtual groups meet weekly, and sessions average $20.
Do you offer family therapy?
Yes. Kate Gomes works with families
Do you offer ADHD testing?
No. We provide therapy, not testing or diagnostic evaluations. Jennifer Elkins, Taylor Trull, and Shana Gary offer ADHD support.
Can you prescribe medication?
No. Our therapists provide counseling, not medication management. If you want to explore medication, we can help you coordinate with your doctor or a prescriber.